Shipping
Domestic orders can take up to 5-6 business days, (or longer depending on the circumstances even when using the Tracked 48 service).
I will always aim to have things sent out as quickly as possible but occasionally, due to events/timings/number of orders, it may take a few days before parcels are shipped out. Please be patient, this business is mostly run solely by me, save from some occasional help, I’m not a large business with a team of people, every order is packaged, labelled and sent off myself. If for any reason there are delays in sending work out from the studio I’ll be in touch.
If you’d rather come and collect your order please get in touch to arrange this, shipping costs can be refunded accordingly if this is organised.
Returns and Refunds
Returns are only accepted if I accidentally ship out the wrong items, (I’m only human, mistakes can happen), if this does occur, please get in touch and I’ll rectify the order. If the pots have been used I cannot refund them or exchange due to their crackled nature.
If your parcel hasn’t arrived a week after dispatch please get in touch with me immediately so I can attempt to fix or find the parcel as after 10 days there’s an extraordinarily low chance I’ll be able to find it or correct the situation. I usually ship about 200-250 parcels and cannot track each one individually and check, and double check, that it has arrived correctly. I do not offer full refunds, (partial refund is dependant on situation), if you get in touch more than a month after the original dispatch date as because it’s so late there’s virtually nothing I can do as the couriers normally don’t refund shipping or insurance a month or more after dispatch.